ContactPoint

Canonical URL: http://schema.org/ContactPoint

Thing > Intangible > StructuredValue > ContactPoint

A contact point—for example, a Customer Complaints department.

Usage: Between 10,000 and 50,000 domains

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'ContactPoint' is mentioned in layer: core
'ContactPoint' is mentioned in extension layer: pending

Property	Expected Type	Description
Properties from ContactPoint
`areaServed`	AdministrativeArea or GeoShape or Place or Text	The geographic area where a service or offered item is provided. Supersedes serviceArea.
`availableLanguage`	Language or Text	A language someone may use with the item. Please use one of the language codes from the IETF BCP 47 standard. See also inLanguage
`contactOption`	ContactPointOption	An option available on this contact point (e.g. a toll-free number or support for hearing-impaired callers).
`contactType`	Text	A person or organization can have different contact points, for different purposes. For example, a sales contact point, a PR contact point and so on. This property is used to specify the kind of contact point.
`email`	Text	Email address.
`faxNumber`	Text	The fax number.
`hoursAvailable`	OpeningHoursSpecification	The hours during which this service or contact is available.
`productSupported`	Product or Text	The product or service this support contact point is related to (such as product support for a particular product line). This can be a specific product or product line (e.g. "iPhone") or a general category of products or services (e.g. "smartphones").
`telephone`	Text	The telephone number.
Properties from Thing
`additionalType`	URL	An additional type for the item, typically used for adding more specific types from external vocabularies in microdata syntax. This is a relationship between something and a class that the thing is in. In RDFa syntax, it is better to use the native RDFa syntax - the 'typeof' attribute - for multiple types. Schema.org tools may have only weaker understanding of extra types, in particular those defined externally.
`alternateName`	Text	An alias for the item.
`description`	Text	A description of the item.
`disambiguatingDescription`	Text	A sub property of description. A short description of the item used to disambiguate from other, similar items. Information from other properties (in particular, name) may be necessary for the description to be useful for disambiguation.
`identifier`	PropertyValue or Text or URL	The identifier property represents any kind of identifier for any kind of Thing, such as ISBNs, GTIN codes, UUIDs etc. Schema.org provides dedicated properties for representing many of these, either as textual strings or as URL (URI) links. See background notes for more details.
`image`	ImageObject or URL	An image of the item. This can be a URL or a fully described ImageObject.
`mainEntityOfPage`	CreativeWork or URL	Indicates a page (or other CreativeWork) for which this thing is the main entity being described. See background notes for details. Inverse property: mainEntity.
`name`	Text	The name of the item.
`potentialAction`	Action	Indicates a potential Action, which describes an idealized action in which this thing would play an 'object' role.
`sameAs`	URL	URL of a reference Web page that unambiguously indicates the item's identity. E.g. the URL of the item's Wikipedia page, Wikidata entry, or official website.
`url`	URL	URL of the item.

Instances of ContactPoint may appear as values for the following properties

Property	On Types	Description
`contactPoint`	HealthInsurancePlan or Organization or Person	A contact point for a person or organization. Supersedes contactPoints.
`grantee`	DigitalDocumentPermission	The person, organization, contact point, or audience that has been granted this permission.
`homeLocation`	Person	A contact location for a person's residence.
`servicePhone`	ServiceChannel	The phone number to use to access the service.
`serviceSmsNumber`	ServiceChannel	The number to access the service by text message.
`workLocation`	Person	A contact location for a person's place of work.

More specific Types

PostalAddress

Examples

Example 1

Without Markup Microdata RDFa JSON-LD

This example shows a JSON-LD description of services that do not necessarily have a direct
human-oriented HTML description. It describes a GovernmentService named "Veterans Affairs Emergency Mental Health",
its operator, service area and service details, such as its Veterans Crisis Line (including  phone contact line
hours of operation, language and other details).

This example is JSON only.

This example is JSON only.

<script type='application/ld+json'>
{
  "@context": "http://schema.org",
  "@type": "GovernmentService",
  "name": "Veterans Affairs Emergency Mental Health",
  "serviceType": "Psychiatric Emergency Services",
  "operator": {
    "@type": "GovernmentOrganization",
    "name": "US Department of Veterans Affairs"
  },
  "serviceArea": {
    "@type": "AdministrativeArea",
    "name": "Massachusetts"
  },
  "audience": {
    "@type": "CivicAudience",
    "name": "Veterans"
  },
  "availableChannel": {
    "@type": "ServiceChannel",
    "name": "Urgent Care Clinic",
    "availableLanguage": {
      "@type": "Language",
      "name": "Spanish",
      "alternateName": "es"
    },
    "serviceLocation": {
      "@type": "Hospital",
      "name": "VA Boston -- West Roxbury",
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "1400 VFW Parkway",
        "addressLocality": "West Roxbury",
        "addressRegion": "MA",
        "postalCode": "02132"
      }
    }
  }
}
</script>

Example 2

Without Markup Microdata RDFa JSON-LD

A fuller example that illustrates multiple contact numbers for a company,
including US toll-free numbers, a hearing-impaired number, and several contact categories.

This example is JSON-only.

This example is JSON-only.

<script type="application/ld+json">
{ "@context" : "http://schema.org",
  "@type" : "Organization",
  "url" : "http://www.t-mobile.com",
  "contactPoint" : [
    { "@type" : "ContactPoint",
      "telephone" : "+1-877-746-0909",
      "contactType" : "customer service",
      "contactOption" : "TollFree",
      "areaServed" : "US"
    } , {
      "@type" : "ContactPoint",
      "telephone" : "+1-505-998-3793",
      "contactType" : "customer service"
    } , {
      "@type" : "ContactPoint",
      "telephone" : "+1-877-296-1018",
      "contactType" : "customer service",
      "contactOption" : ["HearingImpairedSupported","TollFree"] ,
      "areaServed" : "US"
    } , {
      "@type" : "ContactPoint",
      "telephone" : "+1-877-453-1304",
      "contactType" : "technical support",
      "contactOption" : "TollFree",
      "areaServed" : ["US","CA"],
      "availableLanguage" : ["English","French"]
    } , {
      "@type" : "ContactPoint",
      "telephone" : "+1-877-453-1304",
      "contactType" : "bill payment",
      "contactOption" : "TollFree",
      "areaServed" : ["US","CA"]
    } ] }
</script>

Example 3

Without Markup Microdata RDFa JSON-LD

Example specifying one customer service phone number.

This example is JSON-only.

This example is JSON-only.

<script type="application/ld+json">
{ "@context" : "http://schema.org",
  "@type" : "Organization",
  "url" : "http://www.your-company-site.com",
  "contactPoint" : [
    { "@type" : "ContactPoint",
      "telephone" : "+1-401-555-1212",
      "contactType" : "customer service"
    } ] }
</script>

Schema Version 3.2